Privacy Policy for Lisan Köprü
At Lisan Köprü, we are committed to protecting the privacy of our students, clients, and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data in accordance with applicable data protection laws, including GDPR.
1. Information We Collect
We collect various types of information to provide and improve our language education and communication services. This includes:
- Personal Identification Information: Name, email address, phone number, physical address, date of birth, and any other contact details you voluntarily provide when enrolling in courses, signing up for newsletters, or contacting us.
- Academic and Course-Related Information: Language proficiency levels, course enrollment details, attendance records, progress reports, and assessment results relevant to your participation in our foreign language courses, rapid acquisition programs, or exam preparation courses.
- Payment Information: Details necessary for processing payments for our services, though we typically rely on secure third-party payment processors and do not store sensitive financial data directly on our servers.
- Corporate Client Information: For corporate language training and translation services, we may collect business contact details, company names, and specific training requirements.
- Technical and Usage Data: Information about your interaction with our online platform, such as IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data is collected through cookies and similar technologies.
- Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Manage Services: To process your enrollment, deliver our foreign language courses, rapid language acquisition programs, conversational practice courses, corporate language training, cultural immersion workshops, and translation services. This includes managing your account, scheduling classes, and providing student support.
- To Personalize Your Experience: To tailor our services and communications to your specific needs and interests, such as recommending suitable courses or learning materials.
- For Communication: To send you important updates about your courses, service announcements, promotional offers (with your consent), and to respond to your inquiries and feedback.
- For Internal Operations: To improve our online platform, develop new services, conduct data analysis, identify usage trends, and ensure the security of our systems.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Legal Basis for Processing (GDPR)
Our legal bases for collecting and using the personal information described in this Privacy Policy depend on the data and the specific context in which we collect it:
- Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing language courses).
- Legitimate Interests: Processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms (e.g., improving our services, preventing fraud, direct marketing).
- Consent: We may rely on your consent to process certain data for specific purposes (e.g., sending promotional emails). You have the right to withdraw your consent at any time.
- Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., tax and accounting regulations).
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users (e.g., payment processors, hosting providers, analytics services, communication platforms). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, access controls, and secure server environments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.
7. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
8. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.
9. Children's Privacy
Our services are primarily intended for individuals aged 16 and above. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lisan Köprü
Esentepe Mah.
2847 Büyükdere Caddesi, Floor 12
Istanbul, İstanbul Province, 34394
Turkey